The Contingent Reimbursement Model (CRM)
Under The Contingent Reimbursement Model (CRM) Code, you may be protected if you fall victim to a scam. The purpose of this was to reduce the impact and occurrence of APP scams in 2018. This program aims to reimburse a normal person who has fallen victim to a scam and acted appropriately. A large number of UK banks have signed up for this CRM Code.
After alerting your bank of the fraudulent nature of the payment you made, you should send a formal claim to the bank.
This letter should explain:
- The purpose of the payment and the amount
- How you made the payment (i.e., electronic transfer, cash, cheque, etc.)
- How the fraudsters first got in touch with you
- What steps you took to address any warnings you received from your bank (if any) prior to sending the payment
According to the Banks' regulatory obligations, upon receiving this report, they must respond to you within 15 business days. If the bank is unable to respond within this time-period, they must inform you as to why not. They are then allowed an added 20 business days to respond with a final decision.
Quick Start Claims Limited is authorised and regulated by the Financial Conduct Authority (FCA). Our firm reference number is 957088. You can review our authorisation status on the FCA’s register at https://register.fca.org.uk/s/. Quick Start Claims is registered in England and Wales under reference number 13200354, our registered office address is: 55 Princes Gate, London, England, SW7 2PN. Quick Start Claims Limited may receive a fee for referring you to our partner claims specialists to pursue a claim for you.
Quick Start Claims limited is registered with the Information Commissioners Office (ICO), registration number ZB076756.
*All our partners operate on a completely ‘no win no fee’ basis, with no ‘up-front’ cost. This means if the claim is unsuccessful, you won’t be charged any fees. Please note if you decide to cancel the agreement after the 14 day cooling off period then you may be charged a cancellation fee.
You do not have to use our service to pursue your claim. It is possible for you to represent yourself, for free, either to the person against whom you wish to complain to or the relevant Statutory Ombudsman or Statutory Compensation Scheme.