• 1. Quick Start Claims Limited have very high standards which we are always working to maintain. All complaints will be fully investigated. At the conclusion of our internal complaints handling procedure, you also have the right to complain to the Financial Ombudsman Service, full details of this, their address and our complaints procedure is set out below.
• 2. How do I make a complaint?
• You can contact us in writing by letter, email or by speaking with our complaint’s handler and director, David Fisher. David can be contacted by letter at Quick Start Claims Limited, 55 Princes Gate, London, England, SW7 2PN, or email on info@quickstartclaims.com or by telephone on: 0203 743 0330

To help us to understand your complaint, and in order that we do not miss anything, please tell us:

• your full name and contact details
• what you think we have got wrong
• what you hope to achieve because of your complaint, and your file reference number if applicable
• If you require any help in making your complaint, we will try to help you.

 3. We will acknowledge your complaint within five working days, giving you the name or job title of the individual handling the complaint for us, together with details of our internal complaints handling procedures

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4.    We will seek to provide a full response within four weeks; if we are unable to do so we will send a final response within eight weeks of your initial complaint

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5.    If you are not satisfied with the handling of your complaint, or we do not respond within eight weeks, you may refer the matter to the Financial Ombudsman Service

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6.    If you have a complaint in respect of Claims Management Services, you can complain to the Financial Ombudsman Service as follows:

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a)    calling them on 0800 023 4567;

b)    write to them at Financial Ombudsman, Exchange Tower, Harbour Exchange, London, E14 9SR;

c)    visiting the website at http:// www.financial-ombudsman.org.uk;

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7.    To report a complaint to the Financial Ombudsman Service, you must do so within either six years of the problem leading to the complaint happening, or three years from when you found out about it, you must also refer your complaint to the Financial Ombudsman Service within six months of our final response to your complaint. If you do not meet those timelines, the Legal Ombudsman may not be able to help you